FAQ

  • Why do we ask you to sign a document / documents before sending your tax return?

    Because it's the law. As an agent to process your tax return, we are required to obtain your signature, which then authorizes us to transmit your returns over the Internet, via software approved and authorized by the government of Quebec and Canada.

    We accept signatures by hand, but also electronically, since 2021.

    According to the Government of Quebec, the types of electronic signatures we accept are as follows:

    - A digital signature (generated using a digital certificate produced using a specialized tool)

    -A handwritten signature affixed using a technological accessory (for example, a stylus, a touch screen or a mouse)

    -A digitized handwritten signature (for example, the affixing of the image of a signature).

  • You had income outside of Canada?

    Unfortunately, we are currently not processing returns with foreign income.

  • When can I start filing?

    Our office is working year round, and when you have your information, you can contact us to start your return.

    (Quebec only) The CRA has an annual maintenance of their EFILE systems from the last week of January for roughly 4 weeks. This means the EFILEing (the last step of completing and filing your return) and verifying your tax slips on your CRA profile is not available during this time.

    In conclusion, the earliest that tax returns can be filed for the previous year is generally the last week of February the following year (e.g., 2020 Tax returns cannot be EFILED until February 22nd, 2021 at the earliest)

  • What happens if I dont file my taxes on time?

    Missed the Tax Deadline: Do not owe taxes

    There are no penalites or interest for late filing of a tax return in a refund position. The penalities and interest are calculated on the amount owing.

    A refund can occur when:

    Too much tax was taken off when the income was issued. Eg Paycheque or investment distribution.

    You have over paid your tax instalments or estimated taxes owing.

    Thus, when your taxes are prepared, if you have over paid the taxes, you will receive the over payment as a refund.

    Missed the Tax Deadline: Owe taxes

    The late filing penalty is calculated on amount owing:

    First year late: 5% of the balance owing, then 1% of balance owing each month for a max of 12 months

    Second year late: 10% of the balance owing, then 2% of balance owing each month for a max of 20 months

    The interest rate on amounts owing to the CRA is lower than a personal loan and much lower than credit card owing interest.

    Tip: Even if you can not pay your taxes owing, file them on time to avoid the late filing penalty.

  • Reporting CERB, EI and other taxable benefits

    CERB payments provided some financial relief during the pandemic, if you received any payments you should know that it is considered taxable income. This means when you file your 2020 taxes, you can expect to see some tax owing.

    Other benefits like the Canada Recovery Benefit, the Canada Recovery Sickness Benefit, and the Canada Recovery Caregiving Benefit are also taxable, but they did have an initial 10% tax rate taken off the amount immediately. This means if you move to the next tax bracket of 15% federal tax, you will owe an additional 5% when you file your taxes.

    If you received EI, this is also considered taxable income. You should receive a T4E- Statement of Employment Insurance and Other Benefits that will document your EI earnings and any remittances. Just like the Canada Recovery Benefit, the CRA withheld 10% from your EI earnings.

  • I can't pay my taxes, what do I do?

    Call the CRA and set up a Payment Plan. 1-888-863-8657. This is the CRA debt management department. Agents are available Monday to Friday (except holidays) from 7 a.m. to 8 p.m., Eastern Standard time.

    The CRA generally respond favorably when you contact them regarding organizing payment, If they are forced to contact you regarding collection of funds then they can become difficult to deal with.

  • Is it safe to file your tax documents online?

    YES, our website is hosted on servers protected by SSL certificate, which activates a padlock in your browser to ensure a secure connection. Learn more about our security and privacy policies by consulting our section

  • Here is the list of eligible medical and professional care

    1. Acupunturist

    2. Audiologist

    3. Chiropractor

    4. Dietician

    5. Hearting & practitioner

    6. Midwife

    7. Naturopath

    8. Nurse

    9. Occupational therapist

    10. Optician

    11. Pharmacist

    12. Physician

    13. Physiotherapist or physical therapist

    14. Podiatrist

    15. Psychologist

    16. Registered massage therapist

    17. Registered nutrionist

    18. Social worker

    19. Speech language pathologist

    20. Surgeon

    21. Tradional chinese medicine practitioner